Terms of Service – Pilates by Jill Ceder

    Please read these Terms of Service carefully before subscribing to or using any services offered by Pilates by Jill Ceder ("we," "us," "our") at jillceder.com. By creating an account or purchasing a subscription, you agree to be bound by these terms.
  

1. About Our Services

Pilates by Jill Ceder provides an online subscription platform offering pre-recorded Pilates video classes, downloadable workout schedules, access to a private community, and optional live Q&A sessions and personal video check-ins depending on your plan. Our services are intended for personal, non-commercial use by adults aged 18 and over.

2. Eligibility

By using our services you represent that:

You are at least 18 years of age
You have the legal capacity to enter into a binding agreement
You are accessing the platform for personal use only
You are located in a jurisdiction where our services are legally permitted

3. Health Disclaimer

    Important: Pilates by Jill Ceder is a fitness platform, not a medical service provider. Our classes are designed for general wellness and fitness purposes only. Always consult your physician or a qualified healthcare professional before beginning any new exercise program, especially if you have pre-existing medical conditions, injuries, or are pregnant. You participate in all classes entirely at your own risk. We are not liable for any injury or health outcome arising from your use of our platform.
  

4. Subscription Plans and Billing

4.1 Plan Options

We offer three subscription tiers — Econom, Pro, and Top — with different levels of access and features. Full details of each plan are described on our pricing page. Pricing is subject to change with 30 days' notice to existing subscribers.

4.2 Billing

Subscriptions are billed on a monthly recurring basis. Your payment method will be charged automatically at the start of each billing cycle. All prices are in US dollars. We use a third-party payment processor (Stripe or equivalent) and do not store your full card details on our servers.

4.3 Free Trial

New subscribers may receive a free trial period as advertised on the site. Your payment method is required to start a trial but will not be charged until the trial ends. You may cancel at any time during the trial at no charge.

4.4 Price Changes

We reserve the right to change subscription prices. We will notify you by email at least 30 days before any price change takes effect. Continued use of the service after the effective date constitutes acceptance of the new price.

5. Cancellation Policy

You may cancel your subscription at any time through your account settings or by contacting us at [email protected]. Upon cancellation:

Your access continues until the end of the current billing period
No further charges will be made
No refunds are issued for partial billing periods unless required by applicable law
Your account data is retained as described in our Privacy Policy

6. Refund Policy

We do not offer refunds for completed billing periods. If you experience a technical issue that prevented access to the platform, please contact us within 7 days and we will review your case. We reserve the right to offer a pro-rata credit at our discretion. Nothing in this clause affects your statutory consumer rights.

7. Acceptable Use

You agree not to:

Share your login credentials with any other person
Download, copy, redistribute, or resell any video content or materials from the platform
Use the platform for commercial purposes or to train other clients
Screen-record or reproduce classes in any format without written permission
Post abusive, offensive, or spam content in the private community
Attempt to reverse-engineer, scrape, or interfere with the platform's operation

Violation of these terms may result in immediate termination of your subscription without refund.

8. Intellectual Property

All content on jillceder.com — including but not limited to video classes, workout plans, written content, branding, and design — is owned by or licensed to Pilates by Jill Ceder and is protected by copyright law. You are granted a personal, non-transferable, non-exclusive license to access this content for personal use only during your active subscription. No other rights are granted.

9. Personal Video Check-Ins (Top Plan)

Top plan subscribers receive one 30-minute personal video check-in per calendar month. Check-ins must be scheduled in advance and are subject to instructor availability. Unused check-ins do not roll over to the following month. Check-ins are for form guidance and general program feedback only and do not constitute medical or physiotherapy advice.

10. Private Community

Pro and Top plan subscribers have access to our private community. By participating you agree to engage respectfully and constructively. We reserve the right to remove any content or revoke community access for any user who violates our community guidelines.

11. Limitation of Liability

To the fullest extent permitted by law, Pilates by Jill Ceder shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform. Our total liability to you for any claim arising from these terms shall not exceed the amount you paid us in the 3 months preceding the claim.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States. For users in the EU/EEA, nothing in these Terms limits your rights under applicable EU consumer protection laws.

13. Changes to These Terms

We may update these Terms from time to time. We will notify existing subscribers by email at least 14 days before changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated Terms.

14. Contact

Questions about these Terms? Contact us at:
[email protected]
jillceder.com